{"id":4647,"date":"2020-07-06T16:23:45","date_gmt":"2020-07-06T20:23:45","guid":{"rendered":"https:\/\/finoclient.com\/?post_type=casestudy&#038;p=4647"},"modified":"2023-09-12T16:39:58","modified_gmt":"2023-09-12T20:39:58","slug":"gaz-metro-plus-2","status":"publish","type":"casestudy","link":"https:\/\/finoclient.com\/en\/nos-clients\/etudes-de-cas\/gaz-metro-plus-2\/","title":{"rendered":"GMP \u00c9nergie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4647\" class=\"elementor elementor-4647 elementor-3201\" data-elementor-post-type=\"casestudy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f727c18 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f727c18\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d30204d\" data-id=\"d30204d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5a796a elementor-widget elementor-widget-text-editor\" data-id=\"d5a796a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Company description<\/strong><\/p><p><em>GMP Energies<\/em> is a leader in energy products and services in Quebec. It offers a range of products to satisfy its 40,000 customers in terms of installation, maintenance and support of natural gas equipment. It relies on a team of 35 technicians and a network of certified partners.<\/p><p><strong>Challenges<\/strong><\/p><p>The company, which began operations in the early 2000s, chose a large-scale call center to outsource its customer service and dispatch departments. However, the complexity of the product, the demands of the service and the turnover rate that characterizes large call centers meant that customer satisfaction and dispatch management objectives were not met. <em>GMP \u00c9nergie<\/em>\u00a0then turned resolutely to <em>Fino<\/em> to overcome these difficulties and improve the delivery of its customer service.<\/p><p><strong>Results<\/strong><\/p><p><em>Fino<\/em>&#8216;s business model enabled the company to restore customer satisfaction levels in less than a quarter, while optimizing the work performed by the team of technicians. In addition, the <em>Fino<\/em> team is committed to improving business processes to maximize efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Improve the quality of customer service<\/p>\n","protected":false},"author":2,"featured_media":4411,"parent":0,"menu_order":2,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-4647","casestudy","type-casestudy","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/casestudy\/4647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/casestudy"}],"about":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/types\/casestudy"}],"author":[{"embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":20,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/casestudy\/4647\/revisions"}],"predecessor-version":[{"id":8541,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/casestudy\/4647\/revisions\/8541"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/media\/4411"}],"wp:attachment":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/media?parent=4647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/categories?post=4647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/tags?post=4647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}