{"id":9518,"date":"2024-05-22T10:25:54","date_gmt":"2024-05-22T14:25:54","guid":{"rendered":"https:\/\/finoclient.com\/?post_type=casestudy&#038;p=9518"},"modified":"2024-05-24T15:36:58","modified_gmt":"2024-05-24T19:36:58","slug":"provide-individualized-customer-experience-dashboards-to-over-100-managers","status":"publish","type":"casestudy","link":"https:\/\/finoclient.com\/en\/nos-clients\/etudes-de-cas\/provide-individualized-customer-experience-dashboards-to-over-100-managers\/","title":{"rendered":"Provide individualized customer experience dashboards to over 100 managers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9518\" class=\"elementor elementor-9518 elementor-9517\" data-elementor-post-type=\"casestudy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f727c18 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f727c18\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d30204d\" data-id=\"d30204d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5a796a elementor-widget elementor-widget-text-editor\" data-id=\"d5a796a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Company description<\/strong><\/p><p>Formed in 1977, the Canadian Ski Council (CSC) represents 9 organizations from various facets of the Canadian ski and snowboard industry. It coordinates the major programs that make the introduction to our sports easier and more enjoyable for the general population. Its mission is to increase participation in skiing and snowboarding as a recreational activity, and to support Canada&#8217;s 275 ski areas in marketing, communications and research and development.<\/p><p><strong>Issues<\/strong><\/p><p>The Canadian Ski Council (CSC) and the Quebec Ski Areas Association (ASSQ) wanted to introduce real-time customer experience measurement to replace an annual survey conducted at the end of each season.<\/p><p><strong>Results<\/strong><\/p><p>Over 37,000 surveys completed in the first year (20% response rate) \/ Allows us to build up a panel of skiers for one-off studies \/ Over 100 participating resorts<\/p><p><strong>Testimonial<\/strong><\/p><p>\u201cWe have finally reached the year 2000&#8243;.<\/p><p>Paul Pinchbeck<br \/>President &amp; CEO<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Evaluate your customers&#8217; experience in real time<\/p>\n","protected":false},"author":2,"featured_media":4476,"parent":0,"menu_order":1,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[386],"class_list":["post-9518","casestudy","type-casestudy","status-publish","has-post-thumbnail","hentry","tag-featured-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/casestudy\/9518","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/casestudy"}],"about":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/types\/casestudy"}],"author":[{"embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":13,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/casestudy\/9518\/revisions"}],"predecessor-version":[{"id":9644,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/casestudy\/9518\/revisions\/9644"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/media\/4476"}],"wp:attachment":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/media?parent=9518"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/categories?post=9518"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/tags?post=9518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}