{"id":4507,"date":"2020-06-25T17:08:08","date_gmt":"2020-06-25T21:08:08","guid":{"rendered":"https:\/\/finoclient.com\/?page_id=4507"},"modified":"2024-05-15T12:05:31","modified_gmt":"2024-05-15T16:05:31","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/finoclient.com\/en\/our-services\/customer-contact\/customer-service\/","title":{"rendered":"Customer service outsourcing"},"content":{"rendered":"\t\t
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Customer service outsourcing<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Fino<\/em> provides customer service outsourcing to businesses and organizations looking to serve their customers better. We offer a unique business model that is specifically designed to provide a human touch approach. Our experts create a climate of trust from which they can identify new business opportunities and propose promising solutions aimed at increasing, retaining or winning over any clientele.<\/p>

Casablanca, New Delhi or Sherbrooke \/\/ The outsourcing of customer service to a specialized business partner brings real advantages. At Fino<\/em>, our cultural proximity, team stability and personalized service set us apart from \u201cphone factories\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\tCustomer Service\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tKnow more +\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tDispatching\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tKnow more +\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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SUPPORT FOR A WIDE RANGE OF SERVICES TAILORED TO YOUR BUSINESS NEEDS<\/strong><\/h2>\nA CUSTOMER who contacts your customer service department expects to get all the products and services in your field of activity under one roof. Fino<\/em>\u00a0is able to meet these expectations by offering a wide range of adapted services:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDetailed information on incoming contacts to current and potential customers\n
\u2022 \u2022 \u2022<\/div>\nManagement of email and social media requests (including Facebook, Twitter and blogs)\n
\u2022 \u2022 \u2022<\/div>\nInternet sales\n
\u2022 \u2022 \u2022<\/div>\nSelf-service system support\n
\u2022 \u2022 \u2022<\/div>\nChat management\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Customer file updating<\/p><\/div>

\u2022 \u2022 \u2022<\/div>

Promotion of complementary products and services (up-selling and cross-selling)<\/p>

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Customer retention<\/p>

\u2022 \u2022 \u2022<\/div>

Basic collections<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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SUPPORT FOR ALL MEANS OF COMMUNICATION<\/strong><\/h2>\nA CUSTOMER who wants to contact your customer service department doesn\u2019t always want to do it by phone. While the phone continues to be the preferred means for contacting customer service, email, chat and social media are also increasingly being used. This is not a passing trend.\n\nThese new communication channels require efficient technological support combined with the right skills to offer an outstanding service. Fino<\/em> has the technology and the skills required to interact with your customers according to their preferred means of communication.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NON-INTRUSIVE CROSS-SELLING<\/strong><\/h2>\nA CUSTOMER who contacts your customer service department wants an answer to their immediate need, not to be sold a product or service. To reconcile this expectation with a company\u2019s need to do business, we favor an advisory approach when dealing with the customers that we serve, as opposed to some of the intrusive approaches currently flooding the market.\n\nOur staff is characterized by motivated and proactive specialists who are happy to deal with customers. Sensitive to their needs, they play a key role in their contact with them.\n\nOur experts are able to create a climate of trust to help identify new business opportunities and propose promising solutions aimed at increasing, retaining or winning over customers.\n\nOur success is built on the commitment and knowledge of our customer service professionals. In short, at Fino<\/em>, sales and customer loyalty are first and foremost a consulting approach and not a high-pressure sales approach.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A FEW FIGURES:<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tA very happy customer tells 3 people about it\n
\u2022 \u2022 \u2022<\/div>\nAn unhappy customer tells 12 people\n
\u2022 \u2022 \u2022<\/div>\nA very unhappy customer tells 20 people\n
\u2022 \u2022 \u2022<\/div>\n98% of unhappy customers will never complain. They will simply change products or services\n
\u2022 \u2022 \u2022<\/div>\n65% of customers who abandon a product or service do so because of a bad experience\n
\u2022 \u2022 \u2022<\/div>\n75% of bad experiences are not related to product performance\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe main reason customers abandon a product or service is because they don’t feel appreciated\n
\u2022 \u2022 \u2022<\/div>\nIt costs 3 times more to acquire than to keep a customer\n
\u2022 \u2022 \u2022<\/div>\nIt costs 12 times more to bring back a former customer\n
\u2022 \u2022 \u2022<\/div>\nOver a period of 5 years, a typical business retains 20% of its customers\n
\u2022 \u2022 \u2022<\/div>\nA 5% increase in retention generally yields a 25-55% increase in profits\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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DISPATCHING OF SERVICE CALLS<\/strong><\/h2>\nAn iron fist in a velvet glove \/\/ A service technician who contacts their dispatcher expects to receive straightforward instructions on the schedule. At the same time, however, the dispatcher must take into account the needs of the customers, as well as the company\u2019s business processes, while also handling the technicians\u2026even if they are a little moody sometimes! Fino<\/em> has acquired solid expertise in managing all kinds of dispatching.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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WANT TO KNOW MORE ABOUT FINO? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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WE WOULD BE HAPPY TO DISCUSS WITH YOU HOW WE CAN MEET YOUR SPECIFIC NEEDS. CONTACT US.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCONTACT US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\n\t\t\t<\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Fino provides customer service outsourcing to businesses and organizations looking to serve their customers better. We offer a unique business model that is specifically designed to provide a human touch approach. Our experts create a climate of trust from which they can identify new business opportunities and propose promising solutions aimed at increasing, retaining or […]<\/p>\n","protected":false},"author":2,"featured_media":4345,"parent":6511,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4507","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/pages\/4507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/comments?post=4507"}],"version-history":[{"count":41,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/pages\/4507\/revisions"}],"predecessor-version":[{"id":9472,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/pages\/4507\/revisions\/9472"}],"up":[{"embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/pages\/6511"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/media\/4345"}],"wp:attachment":[{"href":"https:\/\/finoclient.com\/en\/wp-json\/wp\/v2\/media?parent=4507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}