Fino makes sure
your customers
are happy!

Consumer insight generation
and customer relationship management expertise.

Research to understand your current and potential customers
Technological platforms to gather your customers' opinions
High-quality, human customer service to meet your customers' needs
Help with managing your prospects across different communication channels
Support for your HR teams in mass recruitment

Generate high
impact insights

Marketing research Brio panel management platform Alto customer experience measurement platform

Create a wow factor
for your customers

Outsourced customer service Handling and managing your leads Mass recruitment support for your HR teams

Focus on our specialties

“Wow” factor

Deliver a memorable customer experience with every interaction.

Professional image

Exel with the expertise of our team of our stable team of local agents.

Time savings

Enjoy peace of mind with 24/7 support.

Optimization of resources

Let us handle all related tasks such as updating customer files and managing leads.

Powered sales

Let our agents sell for you during their interactions.

Outsourced customer service

Our human-scale customer contact center can manage communications with your customers across all channels.

Real time data

Find out quickly what your customers want, so you can deliver satisfaction.

Informed decisions

Support your business decisions with evidence-based data.

Strengthened relationships

Show your customers that you care about their satisfaction.

Accurate responses

Get feedback from specifically targeted customers.

Direct communication

Interact at any time with the consumers on your panel.

Professional support

Be flexible, responsive and efficient in your research projects, while being supported by our multidisciplinary team.

Cybersecurity

Protect your customers' data with a SOC 2 Type II certified privately hosted solution.

Brio panel management platform

With Brio’s web-based platform, you can build up a fully autonomous panel of consumers who can comment on your products, services or experience with your company.

They trust

They trust us

Ipsos

Provide individualized customer experience dashboards to over 100 managers

The Canadian Ski Council and the Quebec Ski Areas Association, in collaboration with Ipsos, are looking to introduce real-time customer experience measurement to replace an annual survey conducted at the end of each season.

Insurance Bureau of Canada

Measuring customer satisfaction

In the interests of continuous improvement, Insurance Bureau of Canada is planning to roll out a program to measure the satisfaction of customers who use its services by telephone or e-mail.

La Presse

Better understand readers’ expectations through an online community

La Presse wanted access to a flexible platform to build a community of readers. The chosen solution had to be able to survey both panellists and non-panellists, as well as replacing older online data collection tools.

Groupe Sélection

Double the conversion rate in less than a year

Groupe Sélection is not meeting its business objectives when it comes to booking appointments to visit its complexes. It was looking for a solution to increase its conversion rate.

GMP Énergie

Turn around the customer service situation

The company uses a large-scale call center for its customer service. The complexity of the product and the supplier’s staff turnover rate mean that customer satisfaction targets are not being met.

Who are we?

We are a flexible, creative and agile team of nearly one hundred, well-balanced in levels of experience and specialized in marketing research, technology and relational marketing. We help brands understand their target audience and exchange with them in order to progress, innovate and evolve.

Fino has been able to turn around our customer service and dispatch. They have maintained excellent service quality for over 10 years.

The Brio platform enables us to be flexible, responsive and efficient in our research projects, whether with our Reader's Voices panel or directly with our readers. Support is fast and personalized, enabling our team to ensure that our research projects are carried out to the highest quality standards.

Fino has been a catalyst in Groupe Sélection's growth. Their ability to qualify leads and book appointments with our leasing consultants has made all the difference.

Alto allows us to evaluate in real time the strengths and weaknesses of the customer's experience with the company and the brand. It's a tool that allows us to quickly interact with dissatisfied customers to improve our business processes.

Since 2008, STM has entrusted Fino with a number of unusual mandates. The firm has never hesitated to think outside the box, and has demonstrated great creativity in the methodologies it has proposed. With them, the STM knows it can count on tailor-made solutions that are truly adapted to its reality.

IBC appreciates Fino's thoroughness and support throughout the various stages of survey preparation. The reports produced are easy to consult and contain very useful information.

Fino makes sure your customers are happy!

Generate highimpact insights

Create a wow factorfor your customers